Check-in

Please arrive at least 10 minutes prior to your scheduled time to allow enough time for check-in. If you are a first time skin care or massage client you should arrive 15 minutes prior to your service in order to complete appropriate paperwork.

Consultation

Should you have a skin care goal you would like to reach we recommend a consultation at your first visit.

Pricing

All services & products are subject to a price increase at any time without prior notice.

Payment

We accept cash, checks & all major credit cards. A$25 service fee will be applied for any returned checks. Please be advised that if you are booking multiple services or a spa package we require a credit card number to hold your appointment.
Gratuities are at the customer’s discretion & are appreciated by the staff for outstanding service.

Cell Phones

Thank you for keeping all beepers, pagers, & cell phones on silent mode while you are at the spa.

Cancellation Policy

As a courtesy to all, we ask that a 24 hour notice be given if you have to cancel or change your appointment. Failure to follow this policy will result in a charge of 50% of your booked appointment.

Late Policy

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

Medical

If you have high blood pressure, a heart condition, are pregnant, have had recent surgery, or have any medical concerns, you should consult your doctor before booking spa services. Please advise us of any allergies so that we can select products that are appropriate for your skin.